Special Assistance Provided by Lufthansa Airlines

Deutsche Lufthansa, commonly known as simply Lufthansa is a highly regarded airline. It is the second-largest airline in Europe in terms of the number of passengers who travel with it. It is also the largest German airline so it is needless to say that it is a popular choice of travel for flyers.

If you have any health-related problems or are going to be traveling with a family member or friend who might not be a hundred percent fit and in the worst-case scenario would need medical assistance, then you might have questions regarding the medical services Lufthansa Airlines can provide you. Here’s what you need to know.

Lufthansa Airlines asks its passengers who will be requiring special assistance to fill in a couple of information sheets. The first one is the information sheet to be filled by the passenger with all their medical details and the second one is the information sheet for passengers requiring medical clearance which is to be filled by the attending physician. These have to be filled either electronically on in block letters.

These documents can be sent to the following:
Fax +49 69 696 83677
Email medicaloperation@dlh.de

This information is necessary for medical clearance and to cater to the passenger’s medical needs during their flight.

Talking about the extent of medical assistance you can be provided, it is important to note that Lufthansa’s cabin crew is not authorized to give special assistance such as feeding, nursing care, or lifting due to their responsibilities towards the other passengers. Although, they are trained to give first aid treatment if required. The cabin crew is also not authorized to administer medication.

If the passenger will be traveling with an electric wheelchair, they should have information on its battery removal, battery capacity, and how the wheelchair can be switched off.

For any special equipment provided by the airline such as oxygen on-demand system or Wenoll-System, the passenger will have to pay the required fees. Lufthansa also doesn’t allow any family members to be medical escorts on their flights. The Information you will be provided in the forms also requires a data protection declaration and mandatory consent.

If you are reading this, you might be planning to fly with Lufthansa Airlines in the near future. If you need details on the flight booking procedure then you will find this article on Lufthansa Airlines Official Site to be very helpful as it provides a step-by-step guide for making a reservation. It also has information regarding the ‘Manage Booking’ option, luggage policy, and what all a Lufthansa Flight offers to its passengers.

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